You should only pay for what you actually use. Here is how refunds work for purchased points.
1. What can be refunded
Points you bought and have not used yet.
Duplicate payments, or payments that succeeded without points arriving, are refunded in full once verified.
2. What cannot be refunded
Points already spent on model calls.
Bonus points received from promotions, redeem codes and similar.
3. How to ask
Contact us with the order number (shown under Billing in your account) and the reason. We process the request once it is verified.
4. How you are refunded
Alipay and WeChat Pay orders are refunded to the original payment method.
USDT orders are refunded to a TRON (TRC20) address you provide, at the rate used when you ordered; the on-chain network fee may be deducted.
5. Timing
Refunds to the original method usually take 1–7 business days, depending on the payment channel.
Support contact details will be published soon.